Refund policy

RETURN POLICY

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To initiate a return, please contact us at support@norseroot.com.

Approved returns should be sent to:

Norse RooT Returns
10924 Granite Street, Unit 500
Charlotte, NC 28273
United States

Please note:
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items:
Please inspect your order upon arrival and contact us immediately if the item is damaged or incorrect. We will resolve the issue promptly.

Refunds:
Once we receive and inspect your return, we will notify you regarding approval. If approved, refunds will be processed to your original payment method within 5–10 business days.